Engineering leader with 10+ years experience, driving cloud transformation and building high-performing teams
I'm an Engineering Manager with over a decade of experience leading cross-functional teams and driving technology innovation. Currently, I lead the Hercules Cloud Contact Center Platform team, which utilizes AWS Connect to process over 70 million calls per month, ensuring seamless customer communications at enterprise scale.
Throughout my career, I've held diverse leadership roles spanning cloud engineering/development, risk management, and vendor management teams. This breadth of experience has given me a unique perspective on how technology, risk, and business strategy intersect to drive enterprise transformation.
I believe in building teams that balance technical excellence with business impact. My approach combines strategic thinking, hands-on technical expertise, and a commitment to mentoring the next generation of leaders. Whether it's architecting cloud solutions, managing vendor relationships, or navigating complex risk frameworks, I focus on delivering outcomes that reduce friction, control costs, and enable innovation.
Illinois State University
My journey has been marked by continuous growth and increasing responsibility:
Engineering Manager (Current)
I have led several teams in my current area rounding out my experiences in Chat & Text Management, Dev-Ops, and a Salesforce Testing team.
Currently, I lead the Hercules Cloud Contact Center Platform team, architecting AWS-based solutions that serve millions of customers while mentoring engineers and driving cross-functional collaboration.
Technology Manager – IT Risk & Compliance
Led cross-functional teams conducting infrastructure risk assessments and enabled the implementation of ROSA (Red Hat OpenShift on AWS), streamlining operations and optimizing team performance.
Technology Analyst (Product Owner) – Claims Technology
Delivered cloud-based document management platform on AWS and Salesforce, achieving 200% increase in document volume while implementing ML-powered transcription services that reduced costs and improved speed.
IT Vendor Relationship Manager
Built consulting team of relationship managers and negotiated strategic vendor agreements, including a vendor contract that resulted in $15M in savings.
IT Risk Manager & Risk Advisor
Led teams performing information security and privacy risk assessments, completing nearly 100 risk assessments and presenting to executive governance boards.
I believe in giving back to the community and staying engaged beyond the workplace. My involvement includes:
These experiences have taught me the value of mentorship, teamwork, and servant leadership – principles I bring to every engineering team I lead.
I am always open to discussing new opportunities and exciting challenges in cloud engineering and technology leadership.
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